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擁抱共創智慧 邁向星光大道 Embracing Collaborative Knowledge Creation as a Path to Growth
作者:數位教育研究所數位學習中心主任 Lin Li-chieh     
出版日期:2008-04-08
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“讓人們主動負責最好的方式,就是在一開始的時候,就把「創造過程」交在這些個人的手中” 領導與新科學: 發現混亂世界的秩序, Margaret Wheatley, 1992 "The best way to get people to be proactive and responsible is to put the creative process in their hands right from the start." Margaret Wheatley, Leadership and the New Science: Discovering Order in a Chaotic World, 1992

看電視節目『超級星光大道』時,對參賽者間競爭卻又互助的相惜之情,深覺感動,在這個瞬息萬變的時代,「參與」與「共創智慧」早已是一項無法阻擋的趨勢; 2007年甲骨文公司(Oracle) 開始『創意工場 (Idea Factory) 』的計畫,讓分散在全球各地30多個不同產品開發設計的團隊,利用網路,安全與自由的相互提供分享創意,每個創意可得到一到五顆星的鼓勵, 一旦創意點子實現,參與者很自然的將kudos(榮譽)與其他團隊與管理者共享。因『創意工場』計畫的成功,讓甲骨文進一步推出『連接 (Oracle Connect)』計畫,半年不到已有3萬名員工「參與」並「共創智慧」;近年來WEB 2.0 的興起,Wikipedia的成功,是另一個「參與」與「共創智慧」的實踐。

弔詭的是,雖然世界潮流如此,但是管理界卻極少觸及「參與」與「共創智慧」這個辭彙,更難找到「參與式領導」或「共創組織智慧」一詞;如果你在Google上查詢「參與式領導」一詞,跳出來的大多是與非營利組織,人民參政或社區發展有關的文獻;唯一和參與比較相近的字眼應是「民主式」領導模式,不過這個辭還是缺了一個動詞的力道,很難產生鼓舞人心之效。

亨利‧明茲柏格 (Henry Mintzberg)是《金融時報》推舉當代十大最佳管理學者之一,也是最具影響力的企業策略學者,他認為真正的領導人應是「參與式」的。他們以自己的慎重和謙遜吸引他人,他們全身心地投入到所從事的工作中,他們的出發點不是個人利益。這樣的領導往往能激發出他人內在的潛能。如果以英雄的尺度來衡量真正領導人的行為,不是因為他們自身做事像英雄,而是因為他們能使別人做事像英雄。

明茲柏格更提醒我們策略思考的能力不能祇在領導人的腦中,組織經營團隊中的每一個成員都應該具備同樣的能力。但這項能力並無法單獨學習,而是情境資訊、專業知識與工作經驗三者的融合過程。它需要在特定的組織場景中,透過組織成員長期共同的認知、學習、反應、創新與建構,才能「共創智慧」。「參與式領導」與「共創智慧組織」可以帶來更多想法和創新精神,賦予執行者和管理者作出更大的承諾。不過,仍有許多的管理者對參與的模式卻步不前,原因不外有三:

1、管理者們害怕失去他們的權威和控制
2、他們不清楚如何將參與用於實際工作
3、他們已經被早期嘗試參與式管理的失敗所傷害

這三個原因都相當真實並且可以被理解。慶幸的是都可以藉著學習加以改善與克服。在方法與工具上,協助共創智慧組織和團隊參與的科技也不斷地推陳出新,除早期的學習型組織五項修煉和近期的修鍊軌跡,世界咖啡館(World Caf'e),開放空間(Open Space),肯定式探詢(Appreciative Inquiry),以及最近相當流行的教練(Coach) 與社會化網路 (Social Networking)科技,都是領導者可以學習和應用的好工具。同時,心態調整也是執行者與管理者必修的學分,如同星光大道的選手們,在面對老經驗的評審時,不怕被指正,因為他們的心態是在學習。

「參與式領導」或「共創組織智慧」的過程,其實是一個把團體 (Group) 便成團隊 (Team )的重要過程。面對變化的巨浪,領導者必須學習如何傾聽自己和夥伴的聲音,發現內在的聲音,找到自身的熱情與價值,並透過嚴謹的參與過程,討論、反思、整合,並據以建構新觀點,共同前行,最後才能創造共贏,帶領組織邁向卓越。

When watching the TV talent show "One Million Stars", I am always very impressed by the way that, while competing against each other, the contestants also help and support one another. In today's rapidly changing world, the importance of "participation" and "collaborative knowledge creation" is growing steadily more pronounced. In 2007, Oracle launched its "Idea Factory" initiative, whereby over 30 different Oracle product design and development teams in different parts of the world can use the Internet to share ideas in a safe, unrestricted environment. Teams rate each other's ideas with one to five "stars"; if an idea is actually commercialized, the other teams and their managers naturally enjoy a share of the kudos.

The success of the Idea Factory initiative encouraged Oracle to launch Oracle Connect. Although it has only been underway for six months, nearly 30,000 Oracle employees have already participated in this new collaborative knowledge creation project. Other examples of the growing trend towards "participation" and collaborative knowledge creation include the emergence of Web 2.0, and the success of Wikipedia.

Despite this global trend, the concepts of participation and collaborative knowledge creation are rarely used in management; one rarely sees any reference to "participative leadership" or "collaborative organizational knowledge creation". Enter the phrase "participative leadership" in Google and most of the results that come up are to do with non-profit organizations, citizen participation in government or community development. The term "democratic leadership" seems to be in relatively widespread use, but somehow this does not have the same force, and it is unlikely to be very effective in motivating employees.

Henry Mintzberg is rated by the Financial Times as one of the top ten contemporary management theorists in the world. He is also a highly influential business strategy thinker. Mintzberg believes that real leadership must be participative. A participative leader's competence and modesty draws others to them. They throw themselves whole-heartedly into their work; they are not motivatedprimarily by personal self-interest. This type of leadership can help other employees to discover their own latent potential.

If the actions of a real leader are considered in terms of "heroism", it is not so much that the leader behaves in a heroic manner themselves, as that they can inspire others to act heroically.

Mintzberg reminds us that the ability to think strategically
is not confined to the leader; every member of the management team should have this capability. However, strategic thinking is not a skill that can be learned on its own; it derives from the fusion of business environment data , specialist knowledge and work experience.

Collaborative knowledge creation is only possible in an organizational environment where the members of the organization have developed shared perception, and have been learning, reacting, innovating and creating with one another over an extended period of time.

Participative leadership and collaborative knowledge creation can help to stimulate innovation and new ideas; they encourage both managers and the personnel responsible for putting managers' decisions into action to commit themselves to greater efforts. However, many managers today are hesitant about adopting the participative model. There are three main reasons for this situation:

1.Managers are concerned about losing authority or control.
2.They are unclear as to how participative leadership can be implemented in practical, day-to-day operations.
3.They have had bad experiences with early experiments in participative management in the past.

All of these concerns are understandable. Fortunately, they can all be overcome through the learning process. New methods, tools and techniques for implementing collaborative knowledge creation and team participation are being developed all the time. They range from the longestablished "five disciplines of organizational learning",through the more recent "Fifth Discipline" of Peter Sange, to the World Cafe, Open Space, appreciative inquiry, and the currently popular coaching techniques and social networking technologies. All of these can provide learning opportunities and useful tools for leaders. Making the necessary mental adjustment is also vitally important for managers. One can make a comparison with the way in which the contestants on "One Million Stars" are happy to accept criticism and advice from the experienced judges, because they have adopted an attitude of mind that is based on the desire to learn.

Both participative leadership and collaborative knowledge creation involve a process whereby the group is transformed into a team. Faced with a constantly changing business environment, leaders need to learn how to listen to both their own voice and those of their colleagues. By discovering their own inner voice, and through this their passion and values, they can then go on to develop new points of view through a rigorous process of participation, discussion, reflection and integration. Moving forward as part of a team, they will eventually be able to create a win-win situation for all concerned, and will be in a position to lead their organization onwards to new heights of excellence.